Can I get a refund if I don't escape in time?

Escape Room Era's Logo
Escape Room Era Team
November 4, 2023
5 min read
Escape room players cracking puzzles in a dimly lit room as sunlight casts eerie shadows on antique furniture and dusty books.

Escape room players cracking puzzles in a dimly lit room as sunlight casts eerie shadows on antique furniture and dusty books.

What Is a Refund Policy for Escape Rooms?

Escape rooms have become a popular form of entertainment where participants are challenged to solve puzzles and find clues to escape within a set time limit. Many establishments have refund policies in place that vary depending on the circumstances. It is advisable to check with the specific escape room facility regarding their refund policy if you are unable to escape in time.

Introduction to Escape Rooms

Escape rooms have become incredibly popular in recent years as immersive games where players must solve puzzles and find clues to escape a locked room within a given time frame. These games provide an exciting form of entertainment.

The objective of an escape room is for players to work together as a team to solve challenges and escape from the room before time runs out. This creates a thrilling and intense experience as players race against the clock, utilizing their problem-solving and critical thinking skills to unravel mysteries, unlock hidden compartments, and ultimately find their way out.

Escape Room Era, located at 3365 E Miraloma Ave, Anaheim, CA 92806, USA, offers a variety of interactive escape rooms with different themes to cater to various interests and preferences. They have options for fans of post-apocalyptic adventures, murder-mystery thrills, and even holiday-themed fun. There's something for everyone at Escape Room Era.

Escape Room Experiences

  1. Overgrown
  2. In this escape room, players find themselves in a post-apocalyptic world where they are survivors desperately searching for a cure for zombification. They must act quickly before the zombies breach their safe haven. It's important to note that this room is designed to provide an adrenaline-pumping experience without any horror elements.
  3. The Hide
  4. If you enjoy murder-mystery stories with a touch of horror, The Hide is the perfect room for you. Players take on the role of private investigators tasked with gathering evidence against a suspected serial killer. As they delve into the dark and twisted world of the criminal, success depends on managing two simultaneous investigations. Can you uncover the truth and escape before becoming the next victim?
  5. Christmas at Franklins
  6. Get into the holiday spirit with this Christmas-themed escape room. Players become part of Seal Team ELF-A, a special force assigned with acquiring Benjamin Franklin's latest toy invention. Collaborating with teammates, players must navigate through puzzles and challenges in this festive setting. Can you save Christmas by retrieving the coveted toy invention?

Escape Room Era guarantees an unforgettable adventure for all players. With a variety of game options and a commitment to providing engaging and immersive experiences, Escape Room Era has become a top choice for thrill-seekers and puzzle enthusiasts alike. So gather your friends, family, or coworkers and prepare for an exciting challenge that will test your wit, teamwork, and ability to think under pressure.

Ready to escape the ordinary and embark on an extraordinary adventure? Book your escape room experience at Escape Room Era today!

Terms and Conditions of Escape Rooms

Before booking an escape room at Escape Room Era or any other venue, it is crucial to carefully read and understand their specific terms and conditions. Each establishment may have different rules and regulations that participants need to be familiar with.

Refund Policy

One important aspect to consider is the refund policy. Different escape rooms may have varying policies regarding cancellations and rescheduling. Some venues might offer full refunds if a booking is canceled within a specific timeframe, while others may have stricter policies or non-refundable deposits. It is advisable to check the refund policy of the escape room you plan to visit.

Escape Room Era understands the importance of flexibility and strives to accommodate its customers to the best of their ability. In the following section, we will discuss their specific refund policy to provide clarity and transparency for all potential players.

Escape Room Era Refund Policy

By familiarizing yourself with the terms and conditions of Escape Room Era, you can have a better understanding of what to expect during your visit and ensure a smooth and enjoyable experience. Stay tuned to learn more about the specific refund policy offered by Escape Room Era and make the most out of your escape room adventure.

Refund Policies in Escape Rooms

Escape Room Era has a strict no-refund policy once a booking has been made. This policy is in place to ensure fairness and effective resource management.

Escape Room Era puts a lot of effort into creating captivating experiences, and they allocate resources and staff based on reservations. Cancellations can greatly impact their ability to accommodate other customers who are eager to participate.

However, Escape Room Era understands that unforeseen circumstances may arise, and they strive to provide flexibility whenever possible. While refunds are not typically offered, there are exceptions to this policy.

Escape Room Era values customer satisfaction and aims to create memorable experiences for all participants. They want to ensure that players have the best possible experience during their visit. By carefully managing refund requests and considering exceptional circumstances on a case-by-case basis, they maintain a fair and balanced approach.

Scenarios for Refunds

In certain situations, Escape Room Era may consider providing refunds. These scenarios include:

  • Failure to provide the booked escape room game due to technical issues or other unforeseen circumstances
  • Emergency situations where the participant or a close family member require immediate medical attention
  • Overbooking or double-booking, resulting in an inability to accommodate the scheduled reservation

Escape Room Era will review refund requests on a case-by-case basis and may require supporting documentation for verification purposes. It's important to contact them as soon as possible if you believe you qualify for a refund under any of these circumstances.

"We understand that unexpected events can occur, and we are committed to addressing each situation with care and consideration." - Escape Room Era

While refunds are not guaranteed, Escape Room Era will do their best to work with you and find a suitable solution.

Exceptions for Refunds

There are certain situations where Escape Room Era may consider offering a refund. Examples of these situations include technical issues with the game, equipment failure, or unexpected closures of the escape room location.

If you encounter any technical issues with the game, such as malfunctioning puzzles or props, our staff will work diligently to resolve the problem and ensure that you can continue your adventure uninterrupted.

Additionally, if there is a failure with any essential equipment during your visit, we will make every effort to rectify the situation promptly. Your satisfaction is our top priority, and we are committed to providing you with the best escape room experience possible.

In the rare event of an unexpected closure of our escape room location, we understand the disappointment it may cause. Rest assured, if such a situation occurs, Escape Room Era will take the necessary steps to accommodate affected players. Whether it is rescheduling your visit or providing a refund, we will work closely with you to find a suitable solution.

If any of these circumstances arise during your visit, it is recommended to contact Escape Room Era's management directly to address the issue. Our helpful and friendly staff will be more than happy to assist you and ensure that your concerns are addressed promptly.

Escape Room Era remains dedicated to delivering exceptional experiences for all our players. We understand that exceptional circumstances can occur, and we are committed to handling them with the utmost care and professionalism. Rest assured, your satisfaction is our priority, and we will always strive to provide resolutions that meet your needs.

Choose Escape Room Era for an unforgettable adventure and rest easy knowing that we will go above and beyond to ensure your satisfaction.

Steps to Take for Refunds

If you believe you are entitled to a refund from Escape Room Era, there are steps you can take to increase your chances of a successful resolution.

Step 1: Clearly Communicate the Issue

First, make sure to communicate the issue clearly and provide any evidence or documentation that supports your request. Whether it's a technical problem during the game or an unsatisfactory experience, detailing the specifics will help the management understand your situation better.

Step 2: Reach Out to Escape Room Era's Management

Be proactive in reaching out to Escape Room Era's management, as open and respectful communication is key. They value their customers and want to ensure everyone has a positive experience. Contact them through their website or by phone and explain the issue you encountered. They will appreciate your effort and dedication in resolving the matter.

Step 3: Remain Calm and Understanding

When communicating your concerns, it's important to remain calm and understanding. Remember that the staff at Escape Room Era are dedicated to providing exceptional service and solving any issues that may arise. By approaching the situation with a respectful attitude, you are more likely to receive a favorable response.

Step 4: Consider Next Steps

If you have provided all the necessary information and attempted to resolve the matter with the management but are still unsatisfied, you may consider taking the next steps, such as escalating the issue or seeking further assistance. However, it's always advisable to give Escape Room Era an opportunity to resolve the issue internally before taking further action.

Step 5: Trust in Escape Room Era's Commitment

Escape Room Era takes pride in their commitment to customer satisfaction and will work diligently to address any legitimate concerns. By following these steps to initiate a refund process, you will optimize your chances of obtaining a successful resolution and leave with a positive impression of their dedication to customer service.

Alternatives to Refunds

If you're unable to receive or prefer not to have a refund, Escape Room Era offers some alternatives worth considering. We understand that circumstances can change, and we want to make sure that our customers have options that cater to their needs.

Reschedule your game

One option is to reschedule your game for a later date. Life can be unpredictable, and unexpected events can arise, hindering our plans. By rescheduling your escape room experience, you can still have the thrilling adventure you were eagerly anticipating. The team at Escape Room Era is dedicated to accommodating your schedule as much as possible, so you won't miss out on the excitement of our interactive escape rooms.

Leave a review

Furthermore, sharing your experience with Escape Room Era and leaving a review can provide valuable feedback for both the business and potential customers. We value our customers' opinions, as they are crucial in helping us maintain and improve the quality of our escape rooms. By expressing your thoughts and impressions, not only can you help us enhance our games, but you can also assist others in making informed decisions when choosing their own escape room experiences.

At Escape Room Era, we strive to deliver exceptional customer service and flexibility to ensure that each individual has a memorable and enjoyable time with us. So, if a refund doesn't meet your needs, remember that rescheduling your game or providing feedback through a review are viable alternatives to consider.

We appreciate your understanding, and we eagerly await the opportunity to welcome you to Escape Room Era for an unforgettable adventure.


In conclusion, it is important to familiarize yourself with the refund policy of the escape room, such as Escape Room Era's policy, before making a booking. Understanding the terms and conditions regarding refunds can help you make informed decisions and avoid potential frustrations.

When requesting a refund, effective communication is key. Clearly and politely state your reasons for seeking a refund and provide any necessary evidence to support your claim. Whether it's a scheduling conflict or an unexpected circumstance, explaining your situation thoroughly can improve your chances of a successful refund.

It is also beneficial to explore alternative solutions. If a refund is not possible, Escape Room Era may offer options for rescheduling or credit towards a future game. Being open to alternatives can ensure that you still get to enjoy the immersive experiences they provide.

Escape Room Era is committed to delivering unforgettable adventures and immersive experiences to all players. With their diverse game offerings, including the post-apocalyptic Overgrown room, the horror-themed murder-mystery of The Hide, and the holiday-themed Christmas at Franklins, they guarantee a memorable time for everyone.

So, whether you're a survivor searching for the cure for zombification, a private investigator unraveling a serial killer's mystery, or a member of Seal Team ELF-A on a mission to acquire Benjamin Franklin's latest toy invention, Escape Room Era has something exciting in store for you.

Book your escape room experience today and get ready to embark on an unforgettable adventure filled with challenges, teamwork, and fun.

Escape Room Era's Logo
Escape Room Era Team
November 4, 2023
5 min read

Join our newsletter!

If you want to join our newsletter, and receive updates on discounts codes, coupons, vouchers and more, just enter your contact info below!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.